Frequently Asked Questions
Find answers to common queries about orders, payments, delivery, and more.
How do I place an order?
Browse products, add them to your cart, and complete your purchase through our secure checkout.
What delivery options are available?
We provide standard delivery (2-5 business days) and express delivery (24-48 hours) depending on location.
Can I return a product?
Products can be returned only if they are damaged, incorrect, or expired. Contact support for assistance.
Do I need a prescription for medicines?
Some medicines require a valid prescription. The product page will indicate if a prescription is needed.
Which payment methods do you accept?
We accept cards (Visa/MasterCard), bKash, Rocket, Nagad, and Cash on Delivery (COD).
How can I track my order?
After order confirmation, you will receive a tracking ID via email/SMS to track your order online.